Description

Join our HR Vendor Management team and help strengthen governance, enablement, and operational excellence across our vendor lifecycle. Be at the heart of risk oversight, training, and process improvement initiatives that support consistent stakeholder outcomes. Bring your coordination and analytical skills to a role where your work helps keep programs audit-ready and future-focused.

As a Vendor Enablement and Governance Associate in HR Vendor Management, you will provide operational and coordination support to the Governance & Enablement team. You will help execute governance frameworks, risk oversight activities, training programs, and knowledge management initiatives while supporting automation pilots and continuous improvement. You will partner with stakeholders across HR Vendor Management to track actions, maintain documentation, and support effective communications. You will help ensure controls remain current, auditable, and consistently applied.

Job responsibilities

• Track material term contract deviations and support timely escalation based on defined risk protocols.
• Support contractual risk oversight and secondary data-use deviation governance, maintaining controls and documentation.
• Track vendor risk action plans, monitor progress, and coordinate timely completion of required actions.
• Develop and maintain role responsibilities and governance artifacts (e.g., templates, guides, RACI matrices).
• Coordinate executive sponsor attestation activities, follow up on gaps, and prepare escalation summaries for leadership.
• Maintain governance documentation, controls registers, and audit-ready records; monitor compliance across the vendor lifecycle.
• Develop enablement materials and coordinate training programs (job aids, guides, sessions, communications, and completion tracking).
• Identify recurring stakeholder challenges and recommend improvements across process, tools, communication, and resourcing.
• Build and maintain a centralized knowledge hub; track usage, identify content gaps, and improve accessibility and adoption.
• Support workflow content and testing for internal assistant integrations; gather feedback and iterate content as needed.
• Support automation and tool enablement, including research, demos, pilot tracking, issue logging, and transition planning.

Required qualifications, capabilities, and skills

• 2++ years of experience in governance, risk, vendor management, or operations support within financial services.
• Demonstrated ability to manage multiple workstreams, track deadlines, and coordinate across stakeholders.
• Advanced Microsoft Excel and PowerPoint skills.
• Excellent written and verbal communication skills, including experience preparing executive-level materials.
• Strong attention to detail and ability to maintain governance documentation and controls.
• Ability to triage and respond to stakeholder inquiries with sound judgment and professionalism.
• Ability to organize information into clear templates, guides, and process documentation.
• Strong problem-solving skills with a continuous improvement mindset.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in Microsoft Word and Outlook.
• High integrity and discretion when handling sensitive information.

Preferred qualifications, capabilities, and skills

• Experience with HR operations or third-party risk management.
• Familiarity with internal governance frameworks, tools, or platforms used for vendor management.
• Background in training development, facilitation, or enablement programs.
• Experience supporting automation, tool pilots, or process improvement initiatives.
• Experience maintaining knowledge bases or workflow documentation.
• Experience supporting audit readiness activities and controls evidence.
• Experience coordinating executive-level communications and stakeholder forums.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.