Description
Director of Human Resources
Related Titles: Personnel Manager (Administrator or Director), Human Resource Director
Reports to: General Manager
Supervises: Human Resources Associate (if applicable)
Classification: Exempt
Job Knowledge, Core Competencies and Expectations
Serves as the Club’s lead Human Resources professional, responsible for safeguarding the organization’s people, culture, compliance, and operational integrity. Provides strategic HR leadership by developing and implementing human resources strategies aligned with the Club’s business objectives and long-term growth.
Oversees all aspects of Human Resources, including recruitment (local and international), onboarding, employee relations, performance management, compensation and benefits, training and development, compliance, payroll oversight, budgeting, data reporting, and HR systems management.
This role requires a hands-on, highly accountable, and visible leader who ensures consistent execution, proactive communication, and strong alignment with Club leadership. Demonstrates sound judgment, impeccable ethics, and the highest level of confidentiality while upholding all policies, procedures, and employment standards.
Additional competencies include:
Broad knowledge of employment law, wage and hour compliance, workers’ compensation, and safety regulations.
Strong written and verbal communication skills with the ability to influence and guide leadership.
Ability to serve as an Equal Employment Opportunity (EEO) resource.
Deep understanding of club operations, culture, and service standards.
Ability to respond effectively during emergency or crisis situations.
Job Summary (Essential Functions)
Provides both strategic direction and hands-on execution of all Human Resources functions. Partners with the General Manager and department heads to recruit, develop, and retain a high-performing workforce. Ensures compliance with all applicable federal, state, and local employment laws while maintaining accurate payroll, benefits, and personnel systems.
Leads workforce planning, budgeting support, and HR analytics, including reporting from systems such as ADP or payroll platforms to support financial and operational decision-making.
Coordinates risk management, safety programs, and employee benefits administration while fostering a positive, compliant, and performance-driven workplace culture.
Job Tasks / Duties
Strategic Leadership & Administration
Provides strategic HR leadership, aligning human resources initiatives with organizational goals and long-term planning.
Manages the Club’s personnel program; develops, implements, and updates HR policies, procedures, and systems.
Maintains compliance with all federal, state, and local employment laws, including EEO and wage regulations.
Maintains ongoing communication with the General Manager regarding HR strategy, risks, and workforce trends.
Talent Acquisition & Workforce Planning
Develops and executes recruitment strategies for all positions, including full-cycle management of H-2B and J-1 visa programs.
Screens applicants, conducts interviews, checks references, and coordinates hiring processes.
Ensures completion of all employment documentation and work authorization requirements.
Conducts workforce planning, labor analysis, and staffing forecasts.
Employee Relations & Culture
Leads employee relations, including investigations, conflict resolution, disciplinary actions, and performance coaching.
Advises managers on employee issues, terminations, and policy interpretation.
Establishes employee engagement, recognition, and retention programs.
Maintains a visible presence throughout the Club to support culture and communication.
Compensation, Benefits & Payroll
Designs and administers compensation and benefits programs to ensure competitiveness and compliance.
Manages group insurance, retirement plans, unemployment programs, and benefits communication.
Oversees payroll processes, ensuring accuracy and compliance with wage and hour laws.
Conducts wage and benefit surveys and recommends adjustments.
Training & Development
Plans and delivers training programs to enhance employee performance and leadership development.
Coordinates onboarding and orientation programs for new employees.
Supports department heads in professional development initiatives.
Compliance, Safety & Risk Management
Maintains OSHA logs and coordinates safety meetings and training.
Oversees workers’ compensation and workplace injury claims.
Partners with legal counsel on employment-related matters, including EEOC and claims.
HR Systems, Reporting & Budgeting
Utilizes ADP preferred or similar systems for HRIS, payroll, benefits, and reporting.
Maintains accurate personnel records and HR documentation.
Monitors HR metrics, prepares reports, and provides workforce insights to leadership.
Prepares and manages the HR departmental budget and supports overall club budgeting.
Additional Responsibilities
Coordinates employee communications, newsletters, and bulletin boards.
Organizes employee events, recognition programs, and engagement initiatives.
Maintains organizational charts and job descriptions.
Performs special projects and additional duties as assigned by the General Manager.
Licenses and Special Requirements
PHR, SHRM-CP, or equivalent certification preferred.
Physical Demands and Work Environment
Must be able to sit for extended periods and occasionally stand, walk, bend, or lift up to 40 pounds.
Work is performed in a moderate noise office environment with frequent interaction across all areas of the Club.
Requirements
Education and/or Experience
Bachelor’s degree or higher preferred, or equivalent experience in Human Resources, Personnel Management, Psychology, Education, Public Administration, or Organizational Development.
Proven training in employment law, compensation, organizational planning and development, employee relations, training, and labor relations.
Five to eight years of progressive and diverse Human Resources experience, preferably within the hospitality or private club industry.
Professional certification such as PHR or SHRM-CP preferred.
