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Woodforest National Bank
The Woodlands, TX, United States
14 days ago
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Woodforest National Bank
The Woodlands, Texas, United States
14 days ago


Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Employee Relations Investigator will manage and resolve the most complex employee relations cases and escalations from Employee Relations Partners (ERPs). The ER Investigator interfaces and builds strong partnerships with ERP’s, Internal Investigations, Fraud Prevention, Internal Audit, Legal, Corporate Security, lines of business leaders and HR representatives. The ER Investigator upholds the Bank’s risk management framework by ensuring that risks are identified, debated, escalated and managed as appropriate.

Key Responsibilities:
·  Reviews and investigates all escalated employee complaints, concerns, disputes, claims of harassment, discrimination and complaints of unfair treatment.
·  Summarizes investigation findings, makes determinations and recommends courses of action; submits recommendations to management as required; follows up and documents outcomes.
·  Personally investigates high risk and highly sensitive cases.
·  Monitors incoming case volume on a daily basis to manage personal case load.
·  Consults with ER Partners, HR representatives and lines of business leaders on escalations of high risk cases; consults with the Director of Employee Relations.

Competencies Required:
·  Strong data presentation skills using Excel, PowerPoint, Word, or other applications; ability to navigate human resources software applications (UltiPro, Taleo, Kronos) and related websites.
·  Strong listening, interviewing, and counseling skills.
·  Excellent organizational and time management skills with the ability to prioritize workload and multi-task in a fast pace environment while maintaining attention to detail.
·  Exceptional communication and presentation skills with an ability to effectively interact with all levels within an organization, as well as the ability to create and summarize detailed written reports.
·  Excellent customer service and relationship management skills with the ability to maintain a high degree of confidentiality, diplomacy, tact and business acumen.
·  Demonstrated ability to drive results through individual efforts and influencing others, without authority over them.
·  Strong problem solving and investigatory skills; ability to objectively identify, assess, resolve, and mitigate risk while ensuring optimal results or outcomes are achieved.
·  Ability to manage multiple cases simultaneously and achieve resolutions in a timely manner.
·  Ability to prioritize in the face of competing priorities, interruptions and distractions.
·  High level of integrity and objectivity to ensure proper outcomes are obtained.
·  Strong working knowledge of employment laws (both State and Federal) and regulations (ADA, EEO, FMLA), as well as the ability to appropriately interpret and apply policies, laws and business practices when addressing employment matters.


Minimum Qualifications/Experience:
·  6-10 years of experience in an HR Generalist or Employee Relations role; or 5+ years of experience in internal Investigations or with an HR focused law firm.
·  Banking or financial services experience preferred.

Formal Education & Certification:
·  A Bachelor’s Degree in HR Management preferred.
·  PHR certification preferred.

Work Status:
·  Full-time.

Supervisory Responsibility:
·  None.

·  Up to 40% travel may be expected.

Working Conditions:
·  Conditions involve lifting no more than ten pounds, sitting, walking, moving, or standing for brief periods, and may involve frequent lifting and carrying of PCs, monitors, or phone equipment in addition to articles like files, ledgers, folders, etc.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.

Job Information

  • Job ID: 63082764
  • Location:
    The Woodlands, Texas, United States
  • Position Title: Employee Relations Investigator
  • Company Name For Job: Woodforest National Bank
  • Company Industry: Banking / Accounting / Financial
  • Job Function: Employee Relations Specialist
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 7-10 Years
  • Required Travel: 25-50%

Please refer to the company's website or job descriptions to learn more about them.

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