Description

Job Summary:

The HR Operations Specialist plays a key part in ensuring a smooth and consistent employee experience by supporting critical HR processes, including onboarding and offboarding, policy management, and compliance reporting. This role will help maintain and improve the tools, systems, and documentation that support our HR service delivery while contributing to larger goals around automation and HR analytics.

Responsibilities:

Employee Lifecycle Support: (Hand & Heart)

• Assist in onboarding and offboarding processes by coordinating documentation, system access, and policy acknowledgment.
• Ensure accuracy and compliance in employee records and transactions.

HR Ticket Administration: (Hand & Heart)

• Monitor and respond to inquiries in the HR ticketing system, ensuring timely and accurateresolution of employee questions or requests.

Knowledge Base Maintenance: (Head & Hand)

• Regularly update internal HR knowledge platforms (e.g., SharePoint, Policies and Procedures, FAQs) to ensure employees have access to current and clear information.

Compliance & Reporting: (Head)

• Support compliance activities by preparing reports, assisting with internal audits, and maintaining accurate documentation.
• Conduct basic data entry and generate routine HR reports for internal stakeholders.

Process Improvement: (Hand)

• Identify opportunities to streamline HR policies and procedures.
• Assist in documenting process changes and best practices to promote efficiency and consistency across locations.

Data & Analytics Support: (Head)

• Collaborate with the People Ops team to begin laying the groundwork for automated dashboards and HR scorecards.
• Support data collection and validation efforts related to turnover, open requisitions, engagement, budget tracking, and more.

Key Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field preferred (or equivalent experience).
• 0-2 years of experience in an HR, operations, or administrative support role (internships or work-study experience welcomed).
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Familiarity with SharePoint, HRIS platforms (Workday preferred), or ticketing systems.
• Ability to maintain confidentiality and handle sensitive information with professionalism.