ROLE PROFILE:
Reporting to the Director of HR, the HR Coordinator supports the day-to-day administration of the U.S. HR programs and North American team. Serving as a primary contact for employee inquiries, the role coordinates onboarding, offboarding, benefits, HRIS updates, payroll support, compliance, and documentation.
Managing onboarding and activation for a high-volume, multi-state workforce, the HR Coordinator ensures accurate and consistent HR operations. They will also support HR projects, reporting, and process automation across North America. The ideal candidate is organized, proactive, detail-oriented, and discreet with confidential information, managing competing priorities in a fast-paced environment while driving team effectiveness.
Key Responsibilities:
Employee Support & HR Operations
- Onboard and Activate all new staff in a timely manner.
- Provide frontline HR support to workers across multiple U.S. states.
- Manage the full employee lifecycle administration including offboarding, documentation, HRIS updates, and employment records.
- Support employee relations processes, investigations, performance management, and workplace issue resolution.
- Act as the primary administrator for all benefit plans; manage daily enrollments, terminations, and life event changes
- Support high-volume sales organizations by assisting with training coordination, performance enablement initiatives, and workforce development programs.
Organizational Support
- Act as a collaborative team player by providing backup support to colleagues and assisting the broader team during peak periods or absences to ensure operational continuity.
- Collaborate cross-functionally with Payroll, Field Operations, Data, Recruiting, Finance, and business leaders to streamline HR processes and improve organizational effectiveness.
- Contribute to HR projects and process improvements that enhance operational efficiency and employee experience.
- Manage employment compliance requests, verifications, and documentation needs;
- Maintain high standards of data integrity and confidentiality, ensuring the secure handling of sensitive information in accordance with data privacy laws.
