Description

Fantastic opportunity for a well rounded Case Management SpecialistMy client is seeking a highly skilled and values-driven an Case Management Team Leader to oversee complex and sensitive workplace investigations, build team capability, and foster a culture of fairness, integrity, and inclusion. This pivotal role ensures people feel safe and supported, and respected, while safeguarding organisational integrity and reducing risk.

• Drive inclusive culture: Model behaviours aligned with values, fostering a safe, caring, and collaborative environment.
• Talent development: Identify, attract, retain, and nurture talent through mentoring, succession planning, and professional development.
• Investigations leadership: Allocate and oversee workplace cases, guiding the team through planning, risk triage, interviews, findings, and reporting.
• Compliance assurance: Ensure investigations comply with the Fair Work Act, enterprise agreements, legislation, and safety regulations.
• Capability building: Elevate team confidence and skills through coaching, training, and continuous improvement.
• Collaboration with HR: Partner with HR Business Partners to provide context, insights, and support for post-investigation actions.
• Escalation management: Serve as the point of escalation for sensitive or high-impact cases, engaging external vendors when required.
• Data insights: Provide reporting, trend analysis, and insights to inform proactive people and culture strategies.
• Documentation excellence: Maintain accurate, comprehensive case files ready for internal and external scrutiny.
• Continuous improvement: Contribute to investigation tools, process enhancements, and employee education initiatives.

What you need to succeed

• Extensive experience conducting and overseeing complex workplace investigations in a unionised environment
• Strong understanding of workplace legislation (e.g. Fair Work Act), enterprise agreements, and procedural fairness principles.
• Demonstrated leadership capability, with experience mentoring investigators and building team capability in high-volume or high-risk settings.
• Relevant tertiary or Diploma level qualifications in Human Resources or a related discipline.
• High standard of written and verbal communication

This role comes with a competitive package and the opportunity to work with a collaborative and supportive leadership team.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
#2971243